Shipping Questions and Policies

Do we ship internationally and to APO addresses?

Yes we do-PurePajamas is not responsible for lost packages, taxes, or tariffs imposed by the country of origin.

How do you ship?

We ship using Priority Mail through the United States Postal Service. Packages ship out within 1-2 business days and can take up to 10 business days to receive.  

Do you offer overnight and express shipping?

Yes we do-this is an option at checkout.  We do not offer overnight or express shipping on monogrammed items. 

What are your Shipping Rates?

Orders up to $400 - $8.95

$400 - $500 - $12.95

For 2 day shipping a flat rate of $21.99

For Overnight Shipping a flat rate of $36.95

Return Policy

We're happy to exchange, provide a credit purchase or credit your credit card if your merchandise is returned and received within 15 days from the date of purchase. 

Any orders placed between November 15th and December 23rd are eligible for and extended return period of 45 days from date of purchase. 

Please e-mail us customerservice@purepajamas.com for a return authorization number. You must write this number on the outside of the box in order for your return to be accepted. After 15 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges.

Pure Pajamas asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.

Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at customer's expense.

 We are not responsible for shrinkage or bleeding as a result of washing your item(s).

The following items are not returnable/exchangeable under any circumstances:  lingerie, panties, bras, nighties and bath products.

Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received.

PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.